DELIVERY & TAXES
Limited time only : Free delivery and returns worldwide
Due to Covid 19, shipping might take a bit longer than usual. Thank you for your understanding in this matter. If you need your item urgently please email us and we will advise what is achievable.
Here are our most frequently asked questions. Should you not find the answer to your question here regarding shipping and delivery, we would love to hear from you by emailing us.
What is the delivery charge?
Shipping is free for delivery within Hong Kong. For all other destinations, with the exception of purchases of the Tote Bags for which a delivery fee will be charged, purchases of all other bags include free shipping.
How long will it take for my order to arrive?
For shipments to Hong Kong SAR, your purchase will arrive to you within 1-3 working days of placing your order. For all other countries, the shipment period ranges between 2-14 working days, subject to flight availability, progress of customs clearance and aviation security check, etc.
How do I track my order?
You can track the progress of your order by following the instructions on the confirmation email we send to you.
Will I have to pay tax or duty on top of my order?
All relevant import taxes and duties will be included in the product price if your delivery address is in China, Hong Kong SAR or Macau SAR.
For shipments to other countries, you are responsible for paying the required import duties, customs and any other taxes levied by your country. For an estimate of taxes and duties on your purchase, please contact your local customs. FLORE QUO is not able to determine these costs at checkout. Payment of these charges is necessary to release your order from customs on arrival. Our courier will contact you with details of any import charges to be paid.
In the event you decide to return goods to FLORE QUO, you shall be responsible for all taxes and/or duties imposed by the customs authorities. Should the returned item(s) be deemed not to be in its original condition, FLORE QUO reserves all rights to return the item to the sender at the sender's cost. Please note that if you do not choose to pay the import taxes, we reserve the right to charge any additional costs incurred by FLORE QUO to you.
Are custom duties and sale taxes refundable?
Not through FLORE QUO. It is your responsibility to attempt to recover these by contacting your local customs bureau or customs broker. Unfortunately, FLORE QUO is unable to take part in this process.
Do you deliver to PO BOX addresses?
Unfortunately we do not deliver to PO BOX addresses at this time.
Is postage insured?
Yes. FLORE QUO insures all orders during transit until delivery is received. All shipments are sent using a signed for service. Once the package has been signed for at the time of delivery, you accept all responsibility for the order.